Q&A Response to COVID-19

First and foremost, we want you to know that we value the health and safety of our customers and staff.  Mackey Auto Group is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.  Follow us on social media for the latest information and updates!



Questions and Answers:

Are Saratoga Ford and Saratoga Subaru locations open during Governor Cuomo's Executive Order mandating all nonessential businesses are closed?

- Mackey Auto Group's showrooms are OPEN for vehicle test drives and to complete sales transactions. Gov. Cuomo has approved a request by the NY State's Car Dealer Associations to allow online vehicle sales and deliveries during the COVID-19 crisis. Mackey Auto Group's Virtual Sales Department is available online or by phone - ready to help customers who would like to purchase a new or used vehicle, or want to know their options for returning a current lease vehicle.

How are Mackey Auto Group dealerships responding to the current market conditions?

- We will continue our mission to be committed neighbors during this crisis, while offering uncompromising sales and support for New Fords and Subarus, Mackey "New-To-You Pre-Owned" and commercial vehicles.  Our team will be following a strict set of guidelines set by NY State and the Centers for Disease Control to ensure all deliveries and interactions are performed in a safe manner.

I am in the market for a Ford, Subaru or "Mackey New To You" preowned vehicle. What purchasing options are there during the temporary closure?

- We have introduced new "Mackey Shop-At-Home" digital tools on our websites to accommodate 24/7 online shopping and purchases.  We also offer an Online Showroom for you to browse our lineup.  Our Virtual Sales team is here to assist you with any questions you have. Call 855-827-0902 to speak with one of our sales representatives about your options.

Why is your Service and Parts department open for regular business?

- Under NY State Executive Orders, vehicle repairs are deemed an essential service.  We will have our Subaru and Ford Service and Parts professionals on site, ready to keep you traveling safely to your essential job, or to buy food and supplies for your family.  Please call 855-827-0902 or click here to schedule a service appointment.

What is the Service and Parts department doing to ensure they are keeping my vehicle as germ-free as possible?

- The Service and Parts team is operating using stringent sanitation procedures and practicing 6 foot social distancing at all times, according to protocols established for essential workers by the CDC and New York State Department of Health.  We are also utilizing a stringent checklist for our cleaning process on high-touch surfaces prior to returning your vehicle to you.  See this page for our checklist.

How does your "Mackey Touchless Concierge Service" work, and what does it offer?

- Experienced drivers will pick up your vehicle in your driveway, and return it right back to where we found it.  Using DocuSign and secure online payment, we are committed to making this a safe transaction that eliminates person-to-person contact. If you prefer, our service drive-in is open during business hours, and after-hours drop-off is available as well.


What incentives are you offering to service customers?

- For a limited time, Service Customers can receive 10% off all Subaru and Ford service including installed parts and labor, with 15% off on 2016 model year and older vehicles.  Front-Line Personnel can receive 15% off service as well.  Upon request, we also are offering free pickup and delivery of your vehicle to your home or office.  Offers subject to change without notice.  Please see website for more information and limitations.

Are there any dealership special offers for new or pre-owned vehicle sales?

- We're offering a $500 Service/Accessory Credit with your purchase.  Customize your vehicle with Genuine Factory Accessories, or use as a credit towards future service and maintenance OR $250 off your best deal.  Take advantage of our lowest price, and then we'll credit you an additional $250 off your final cash, finance or lease transaction. Visit our website for further details and program expiration dates.

I heard the manufacturers are offering special incentives and payment deferments?

- Ford Motor Company has announced two deals to help customers ease their current financial burden;
Special 0% APR financing for 84 months on select models including the F-150, Edge and Ranger;  a deferment program that allows customers to delay their current car payments or the option to delay their first payment for 90 days.  Subaru customers can get 0% APR financing for 63 months on all new 2020 Ascent, Forester, Outback, Legacy and Impreza models, along with some deferred payment options, now through June 1st. Offers subject to change without notice.  Call our Virtual Sales Department at 855-827-0902 to learn more!

 
What options do I have for my current lease vehicle that is due to expire soon?

- Mackey Auto Group's lease return experts are available to work with you on a solution to keep you in your lease vehicle for the short term, and can help arrange a new lease when the time is right. Give us a call at 855-827-0902 for more information.

Hours

  • MondayShowroom Open - Call Now for Appointment!
  • TuesdayShowroom Open - Call Now for Appointment!
  • WednesdayShowroom Open - Call Now for Appointment!
  • ThursdayShowroom Open - Call Now for Appointment!
  • FridayShowroom Open - Call Now for Appointment!
  • SaturdayShowroom Open - Call Now for Appointment!
  • SundayShowroom Closed - Shop From Home!

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  1. Mackey Auto Group

    3002 Route 50
    Northway Exit 15
    Saratoga Springs, NY 12866

    • Sales: 518-691-3500
  2. Saratoga Ford

    3002 Route 50
    Northway Exit 15
    Saratoga Springs, NY 12866

    • Sales: 518-691-3501
  3. Saratoga Subaru

    3002 Route 50
    Saratoga Springs, NY 12866

    • Sales: 518-691-3501
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Get in Touch

  • Contact our Sales Department at: 518-691-3500
  • MondayShowroom Open - Call Now for Appointment!
  • TuesdayShowroom Open - Call Now for Appointment!
  • WednesdayShowroom Open - Call Now for Appointment!
  • ThursdayShowroom Open - Call Now for Appointment!
  • FridayShowroom Open - Call Now for Appointment!
  • SaturdayShowroom Open - Call Now for Appointment!
  • SundayShowroom Closed - Shop From Home!